Privacy Policy

Effective Date: 19 November, 2019

Düsternbrook respects the privacy of all visitors to their website.

Düsternbrook respects your privacy, especially the use of your personal data. Unless legislation requires us to do so or when you have provided us with your consent, Düsternbrook will not provide your personal details to other parties.


Below are a few definitions of frequently used terms in this statement:

Personal data: any kind of data on a natural person or a kind of data that can be traced to a given person such as your first name, surname, e-mail address, date of birth, ip-address, online-locator or address.

Processing of personal data:every treatment with regard to handling personal data, for example collecting, recording, passing on, destroying or archiving.

Cookies are small pieces of information (little files) that a website leaves behind on your device (for example, your computer). The website instructs the web browser you use to look at websites (for example Google Chrome) to store these cookies on your device.

IP address is an Internet Protocol address that refers to a unique destination on the Internet. The IP address might provide details of the location and use of the computer used. The IP address is essential to direct the pages from the Internet to the correct computer.

European General Data Protection Regulation (GDPR) EU/2016/679

Düsternbrook applies the European General Data Protection Regulation and the relevant EU laws and regulations. Düsternbrook treats your personal data with the utmost care and confidentiality.

Who we are

Düsternbrook is responsible for the processing of personal data as stated in this privacy policy.

Contact information:
P.O. Box 870
Windhoek – Namibia
+264 61 232 572

What personal data we collect and why we collect it

Personal data that we process

Below you will find an overview of the personal data that we process:

  • First and last name
  • Phone number
  • E-mail address
  • Other personal data that you actively provide, for example by making a booking in our reservation system, in correspondence or by telephone

We use personal data in the following ways

  1. to contact you about our website, services, and other related products and services in which we think you may be interested;
  2. to enable you to make a reservation;
  3. to contact you in order to be able to carry out our services;
  4. to customise and tailor your experience on our website;
  5. to process your payment

Contact forms

When you send us an e-mail or use contact forms on this website or send a message to Düsternbrook, it might be that these messages are stored as an e-mail in our systems.

Reservation system

Most of our bookings are processed via our online booking partner Nightsbridge. By making a booking in the Nightsbridge reservation system you need to agree with their privacy policy. Please read the privacy policy here.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect information about website visitors under the age of 16. Unless they have permission from parents or guardian. However, we cannot verify whether a visitor is over 16 years of age. We therefore recommend that parents be involved in their children’s online activities in order to prevent the collection of information about children without parental consent. If you believe that we have collected personal information about a minor without that consent, please contact us at and we will delete such information from our records.


These kinds of cookies are used on the websites:

1. Functional cookie

Düsternbrook uses functional cookies to allow an easy navigation the website (for example, memorising information on various web pages) and to save certain user settings or preferences, in order for us to optimise the use of our website. These cookies are necessary for the proper function of our website

2. Social media cookies

Düsternbrook allows you to share the information on Düsternbrook’s website with various social media sites. This can be done by using the available the social media buttons (these include FacebookLinkedIn and Twitter). When you use one of these buttons, the social media website will place a cookie. If you wish to know which information is collected by the social media websites by the use of their cookies we kindly refer you to their websites to consult their privacy statements. Please be advised that these pages might change regularly and be aware that Düsternbrook has no influence  on the content of these statements or websites.

3. Analytical cookies

Data with regard to your browsing behaviour might be used for further optimisation of/and communication about Düsternbrook’ products or services. Düsternbrook will use this data in an appropriate and careful way and in accordance with the law.

Google Analytics

Düsternbrook uses Google Analytics, a web analysis service which is provided by Google Inc. (“Google”). Google Analytics uses “cookies” to help the website analyse how visitors/users use the site. The information generated by the cookies on your use of the website (including your IP address, in which the last octet is masked) is transferred to and stored by Google on servers in the United States. Google uses this information to analyse the use of the website, compile reports of the website activity by website users and provide other services with regard to website activity and internet use. Additional information can be found on the following link:

4. Third party cookies

Düsternbrook may use at times third party cookies for advertising purposes or marketing communication. Other parties may use these cookies to measure the effectiveness of the ads and to personalise advertising content. Information that may be collected by these parties may include data such as geolocation or contact details such as your e-mail address. By using this website, you agree with the use of these third party cookies.

Blocking of cookies

You can refuse to use of cookies by choosing the relevant settings in your browser. Using this option might have an effect on your browsing experience of this website.

Who we share your data with

Düsternbrook will not sell your information to third parties and will only provide it to third parties if it is necessary to do so for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we enter into a processing agreement to ensure the same level of security and confidentiality of your data. Düsternbrook remains the case controller of these processing operations within the meaning of the General Data Protection Regulation (GDPR).

How long we retain your data

If you make a reservation in our booking system your details are retained in our administration for 5 years. We need to keep an administration of all guests visiting our farm by Namibian law.

What rights you have over your data

You have the right to access, correct or delete your personal data. In addition, you have the right to revoke any permission for the data processing or to object to the processing of your personal data by Düsternbrook and you have the right to data transferability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organisation mentioned by you.

You can send a request for inspection, correction, removal, data transfer of your personal data or request for withdrawal of your permission or objection to the processing of your personal data to

To ensure that the request for access has been made by you, we ask you to enclose a copy of your identity document with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen number black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

Additional information

How we protect your data

We have implemented a number of security measures to help protect against the loss, misuse, or modification of information we’ve collected from you. Your personal data is stored on servers that have taken steps to protect from unauthorised access or intrusion. We do not ensure or warrant the security of any information you transmit to us. You acknowledge and assume this risk.

What automated decision making and/or profiling we do with user data

Düsternbrook does not take decisions on the basis of automated processing on matters that could have (considerable) consequences for individuals. These are decisions that are made by computer programs or systems, without a human being (e.g. an employee of Düsternbrook) being among them.

Privacy Preferences
When you visit our website, it may store information through your browser from specific services, usually in form of cookies. Here you can change your privacy preferences. Please note that blocking some types of cookies may impact your experience on our website and the services we offer.